A serious illness or injury can happen to anyone. Blue Cross and Blue Shield of Illinois (BCBSIL) has a special program to help you manage complex health problems.

If you or a family member is diagnosed with one or more serious conditions, ask for Complex Case Management (CCM) from BCBSIL.

Extra help to coordinate care and recovery and manage your health issue is part of your HMO plan. There is no added cost to you for this service. You just pay your normal copay amounts.

How We Help

A case manager from your Independent Practice Association (IPA) or medical group arranges your care. Your case manager will:

  • Provide information and supplies
  • Assist in accessing care and services
  • Coordinate details with more than one doctor
  • Schedule multiple services

How to Sign Up 

Often, the IPA or medical group will call you if you are having complex health problems. You can also ask your primary care provider, IPA or medical group for help. Just tell them you would like to be considered for CCM with BCBSIL.