We know how important your health and the health of your family is to you. That’s why we provide our Spanish-speaking members with online tools and resources and personalized service on the phone when you need it.

Use these services and resources we offer in Spanish to get the most benefit from your health care coverage.

Customer Service

We have Spanish-speaking customer advocates who are ready with expert help for your needs or questions. Just call the toll-free number on your member ID card and follow the prompts for Spanish.

Blue Access for MembersSM (BAMSM)

Our secure member portal is now available in Spanish! If you haven’t already registered for Blue Access for Members, go to bcbsil.com/member/register. All you will need to register is the information from your member ID card. Create your own user name and password for easy access to your health coverage information. If you’re already registered, log in to your BAM account at espanol.bcbsil.com/member.

There’s a lot you can do in BAM:

  • Review your benefits, get a temporary member ID card, and explore health information and wellness programs.
  • Easily find a doctor or other medical professional in your network who speaks Spanish using our Provider Finder® tool. You can even get an estimate for the cost of many covered services. To access the tool in BAM, click on Find A Doctor or Hospital.
  • Update your preferences so you get bills and other materials in Spanish. Once you are logged in to BAM, select Settings, then Preferences, to receive information, including the Explanation of Benefits and your monthly bill, in Spanish.

Mobile Apps

Our BCBSIL mobile app for iPhone® and Android® allows you to view your health care coverage information and more in Spanish from your mobile phone. To download the app, text BCBSIL APP to 33633.*

Use our Healthy Family mobile app to create a profile for all your family members to keep track of recommended health screenings and appointments in Spanish. You can download the Healthy Family App from the Apple App Store or text “Healthy Family” to 33633.*

Videos

Watch helpful videos in Spanish on the BCBSIL YouTube Spanish playlist. Look for the “Información para ti y tu familia” playlist.

Get more Spanish information and resources any time on our website at espanol.bcbsil.com.