This article is intended for members enrolled in an individual health insurance plan.
The beginning of a new year is the perfect time to make a plan. You may not know what kind of care you’ll need or when you’ll need it, but you can find out now where to go for different types of care. Then when an issue comes up, you’ll know how to choose the most appropriate place for care that meets your needs.
Use the charts below to help you decide. They show average costs and wait times, as well as typical health issues, like skin problems, sore throat, sinus pain and flu.
Of course, when your injury or illness is serious or life-threatening, call 911 or go to the nearest emergency room.
*Medical Practice Pulse Report 2009, Press Ganey Associates
*Urgent Care Benchmarking Study Results, Journal of Urgent Care Medicine, January 2012
**Emergency Department Pulse Report 2010 Patient Perspectives on American Health Care, Press Ganey Associates
1 24/7 Nurseline is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns. Nurseline may not be available to all members.
2 Virtual Visits, powered by MDLIVE, may not be available on all plans. Virtual Visits are subject to the terms and conditions of your benefit plan, including benefits, limitations, and exclusions. MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services.
3 Internet/Wi-Fi connection is needed for computer access. Data charges may apply when using your tablet or smartphone. Check your carrier’s plan for details. Video on-demand consultations for behavioral health are available by appointment. Service is limited to interactive-audio/video (video only) when clinically appropriate, in Idaho, Montana and New Mexico and audio only in Oklahoma. Service availability depends on member’s location.
MDLIVE operates and administers the virtual visit program and is solely responsible for its operations and that of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.
Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.